Refund policy

Mcdodo India – Refund, Return & Replacement Policy

Last Updated: 17 August 2026

At Mcdodo India, we are committed to providing genuine and high-quality mobile accessories. If you receive a defective, damaged, incorrect, or incomplete product, we will make reasonable efforts to resolve the issue through replacement, repair, or refund, as applicable.

1. Return & Replacement Period

Return or replacement requests must be raised within 7 days from the date of delivery.

Products covered under a manufacturer's warranty may be eligible for warranty support according to the applicable warranty terms.

2. Products Eligible for Return or Replacement

A product may be eligible for return or replacement if:

  • You received a defective or non-functioning product.
  • The product was damaged during transportation.
  • You received a wrong product or wrong model.
  • An item or accessory advertised as part of the package is missing.
  • The product received is materially different from the product ordered.

All claims are subject to verification.

3. Unboxing Video

For claims involving physical damage, missing items, wrong products, or package tampering, customers are strongly advised to record a continuous video while opening the package.

The video should clearly show:

  1. The unopened shipping package.
  2. The shipping label.
  3. The package being opened.
  4. The product and all accessories inside the package.

An unboxing video may be requested during the claim verification process.

4. Product Condition

For a return to be accepted, the product should generally be returned with:

  • Original product packaging.
  • All accessories and components.
  • Manuals/documentation, where applicable.
  • Invoice/order details.
  • Any promotional items supplied with the order.

Products damaged because of misuse, accidental damage, improper installation, unauthorized modification, or normal wear and tear may not qualify for a return or refund.

5. Opened Products

Opening the original packaging does not automatically make a genuine defective-product claim invalid.

However, the product may be inspected to determine whether the reported issue is a manufacturing defect or damage caused after delivery.

Products that have been modified, repaired, tampered with, or physically damaged by the customer may not be eligible for return or replacement.

6. COD Orders

For Cash on Delivery (COD) orders:

  • Customers should inspect the package for visible external damage before accepting delivery wherever possible.
  • If the package appears severely damaged or tampered with, customers are advised to refuse delivery and contact us.
  • Once a COD order has been successfully delivered and accepted, applicable return/replacement requests will be handled according to this policy.

7. Cancellation Policy

Orders can be cancelled before dispatch, subject to the order's processing status.

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been shipped, the customer may need to receive the shipment and follow the applicable return process.

For prepaid orders that are successfully cancelled before dispatch, the eligible refund will be initiated to the original payment method.

8. Refund Policy

Refunds may be issued when:

  • The product is confirmed to be defective and replacement is not available.
  • The wrong product was shipped and a suitable replacement cannot be provided.
  • The product is damaged in transit and replacement is not possible.
  • An order is cancelled before dispatch and is eligible for a refund.
  • A refund is otherwise approved by Mcdodo India after verification.

Refunds will normally be processed to the original payment method, wherever technically possible.

9. Refund Processing Time

Once a refund has been approved, we generally initiate the refund within 5–7 business days.

The time required for the amount to appear in the customer's account may vary depending on the bank, card issuer, payment gateway, UPI provider, or other financial institution.

10. Return Shipping Charges

If the return is required because:

  • The product is defective.
  • The product was damaged during transit.
  • The wrong product was shipped.
  • An item supplied by us is missing.

then Mcdodo India may arrange or bear the applicable return shipping cost, subject to verification.

For returns arising from reasons not covered under this policy, return shipping charges may be borne by the customer.

11. Warranty Claims

Certain Mcdodo products may carry a manufacturer's warranty.

Warranty coverage, duration, and applicable terms may vary by product.

Warranty generally covers manufacturing defects and does not normally cover:

  • Accidental damage.
  • Physical damage.
  • Liquid or water damage.
  • Damage caused by improper use.
  • Unauthorized repair or modification.
  • Normal wear and tear.
  • Damage caused by use contrary to the product's instructions.

Warranty claims are subject to product verification and the applicable manufacturer's warranty terms.

12. Non-Returnable / Non-Refundable Situations

A return or refund may be rejected where:

  • The return request is raised after the applicable return period.
  • The product has been physically damaged after delivery.
  • The product has been misused or improperly installed.
  • The product has been modified, repaired, or tampered with without authorization.
  • Accessories or components supplied with the product are missing.
  • The product shows signs of accidental damage, liquid damage, or abnormal use.
  • The reported issue cannot be verified.
  • The claim is found to be fraudulent or misleading.

13. How to Request a Return or Replacement

To raise a request, please contact our customer support team and provide:

  • Order number.
  • Customer name.
  • Product name/model.
  • Reason for the request.
  • Photos/videos showing the issue.
  • Photos of the product packaging.
  • Shipping label, where applicable.
  • Unboxing video, where available or requested.

Our team may ask for additional information to verify the claim.

14. Inspection & Approval

All return, replacement, warranty, and refund requests are subject to verification.

Depending on the nature of the issue, we may request photographs, videos, product testing, or physical inspection.

After verification, we will determine the appropriate resolution, which may include:

  • Replacement.
  • Repair, where applicable.
  • Refund.
  • Rejection of the claim if the issue is not covered under this policy.

15. Exchange

If an eligible product is available in stock, we may provide a replacement of the same product/model.

If the same product is unavailable, we may offer an alternative resolution, including a refund, subject to the circumstances of the case.

16. Contact Us

For return, replacement, refund, cancellation, or warranty assistance, please contact us using the customer support details provided on our website.

Please keep your order number and purchase details available when contacting us so that we can process your request efficiently.

Important Note

This policy is intended to explain our standard return, replacement, refund, and warranty process. Any rights available to consumers under applicable Indian laws remain unaffected.

Mcdodo India reserves the right to verify claims and determine the appropriate resolution in accordance with the applicable product warranty and consumer protection requirements.