Shipping policy

Mcdodo India – Shipping Policy

Last Updated: 17 August 2026

At Mcdodo India, we aim to deliver your orders safely and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Shipping Locations

We currently ship orders to addresses located within India.

Delivery availability may vary depending on the serviceability of the customer's PIN code.

2. Order Processing Time

Orders are generally processed and dispatched within 1–2 business days after the order is successfully confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, promotional campaigns, holidays, or periods of unusually high order volume, dispatch may take longer than usual.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately:

  • Metro cities: 2–5 business days

  • Other cities and towns: 3–7 business days

  • Remote or difficult-to-service locations: 5–10 business days

Delivery timelines are estimates and are not guaranteed.

Actual delivery time may vary depending on the destination, courier service, weather conditions, public holidays, operational delays, or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the customer completes the purchase.

From time to time, we may offer free shipping on selected products, orders, locations, or promotional campaigns.

Any applicable shipping offer will be displayed on the website or at checkout.

5. Cash on Delivery (COD)

COD may be available for eligible PIN codes and orders.

COD availability may depend on:

  • Delivery location.

  • Order value.

  • Courier serviceability.

  • Product availability.

  • Other operational conditions.

We reserve the right to restrict COD availability for certain orders or locations.

6. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication channel, depending on the information provided at checkout.

An order confirmation does not necessarily mean that the order has been dispatched.

7. Shipping & Tracking

Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or your account on our website.

Customers can use the tracking information to monitor the shipment status.

Tracking information may take some time to become active after the shipment is handed over to the courier.

8. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its operational policy.

Customers are responsible for providing an accurate and complete delivery address and a reachable phone number.

If delivery fails because of an incorrect address, unavailable recipient, incorrect contact details, or repeated unsuccessful delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests re-shipment.

9. Incorrect Address

Please carefully verify your shipping address before placing an order.

If you provide an incorrect or incomplete address and the order has already been dispatched, we may not be able to modify the delivery address.

If the shipment is returned to us because of an incorrect address, re-shipping may be subject to additional charges.

10. Delayed Delivery

Although we work with courier partners to deliver orders within the estimated timeframe, delivery delays may occur because of:

  • Weather conditions.

  • Natural disasters.

  • Public holidays.

  • Courier operational issues.

  • Transportation disruptions.

  • High shipment volumes.

  • Incorrect or incomplete address information.

  • Remote-location delivery restrictions.

  • Events or circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in tracking delayed shipments.

11. Damaged or Tampered Package

Customers are advised to check the package for visible signs of damage or tampering at the time of delivery.

If the package appears severely damaged or tampered with, customers should, wherever possible:

  1. Refuse delivery; or

  2. Accept the package only after documenting the condition with photographs/video and contact our customer support team as soon as possible.

For damaged-product claims, an unboxing video may be requested during the verification process.

Please refer to our Refund, Return & Replacement Policy for detailed information regarding damaged or defective products.

12. Missing Items

If any item or accessory that should have been included in your order is missing, please contact us within 7 days of delivery.

Please provide your order number and clear photographs/videos of the package and its contents so that we can investigate the issue.

13. Multiple Products in One Order

If an order contains multiple products, we may ship the products together or in separate shipments depending on product availability, warehouse processing, and logistics requirements.

If products are shipped separately, you may receive separate tracking information.

14. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If the shipment has already been handed over to the courier, the customer may need to receive the shipment and follow the applicable return process.

Please refer to our Refund, Return & Replacement Policy for more information.

15. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation provided by our logistics/courier partner.

If you believe an order has been incorrectly marked as delivered, please contact us as soon as possible with your order details so that we can investigate with the courier partner.

16. Contact Us

For questions regarding shipping, delivery, tracking, or your order status, please contact our customer support team using the contact details provided on our website.

Please keep your order number and registered contact details available when contacting us.

Important Note

All delivery timelines mentioned in this policy are estimates and may vary based on the destination and circumstances affecting the courier network.

We reserve the right to use third-party courier and logistics partners to fulfill orders.

This Shipping Policy should be read together with our Refund, Return & Replacement Policy and other applicable policies published on the Mcdodo India website.